I seldom get mad. I seldom stay mad. But, when I do, I do. The scam, known as Budget Rent A Car took us for a ride to the tune of $691.52! It wasn't a tune, it was a major rip off.
Here's the scenario. We went on-line to rent a car. We had a confirmation # for a weekly rate for an economy car that was to cost us $253.38. We also had a coupon for a free upgrade. The Budget bus picks you up at the terminal and takes you to the car lot to finish all the paperwork. This is a key element of this story. The lot is in the middle of nowhere and if you don't like the "deal", you're screwed. In more ways then one.
So we get there - before the sentence could be finished we were told, (A) no economy cars and (B) no next car class upgrade. We would have to take a Mercury SUV. Well, there we are.....in the middle of nowhere and we swallow and agree - to the horrible tune of $509.00! We were mad enough about that. I mean totally mad. But whatcha gonna do? So off we drove.
We enjoyed the car but it was waaaaaay more then what we needed. A six passenger SUV with bells and whistles we couldn't figure out because there was no operator's manual in the car.
Our week ended. We turned in the car at 6AM. They rush you through and hand you a receipt which, we stupidly did NOT look at until we got home. Stupidly and luckily as we would have both fainted.
I would have thought we were the only ones this happend to but, not true. A passenger on the shuttle to the airport told us a story of how they charged him $128 per day for a Ford Focus (an economy or compact car class)! How can that be? His bill was over $700.........THAT should have been the clue for us.
But, who in their right mind would think that a CONFIRMED reservation for an economy car in the amount of $253.38, would end up costing $944.90? Not me and probably not you either.
So, what to do? Well, we did charge the amount. So, we did call the credit card company and tell them to put a "hold on the charge" as we wanted to challenge it.
We intend to call Budget and attempt, through customer service, to get some relief.
After all, that amount is almost as much as my total social security check that I live on for a month. Anybody have any other ideas of how to resolve this dilemma?
My suggestion to you is DON'T use Budget Rent A Car - EVER. It was an oldfashioned "bait and switch". I thought that was against the law? Hmmmm, your thoughts would be appreciated.